{"id":21594,"date":"2022-02-08T00:47:25","date_gmt":"2022-02-08T05:47:25","guid":{"rendered":"https:\/\/phpreaction.com\/pricing\/support\/"},"modified":"2026-02-24T14:35:36","modified_gmt":"2026-02-24T19:35:36","slug":"support","status":"publish","type":"page","link":"https:\/\/phpreaction.com\/en\/pricing\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row mo_row_type=&#8221;in_container&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 24pt; font-family: 'trebuchet ms', geneva, sans-serif; color: #00afef;\">Nothing is more unpleasant than having trouble reaching the technical team when a problem or question arises. This is why we want to put you in direct contact with competent resources at all times.<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221; mo_padding=&#8221;none&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<\/p>\n<ul class=\"list2\">\n<li><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 18pt;\">Parlez \u00e0 un membre de notre \u00e9quipe de vive voix :<\/span>\n<ul class=\"list2\">\n<li><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 18pt;\">Du lundi au vendredi de 9h00 \u00e0 16h00<\/span><\/li>\n<li><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 18pt;\">24\/7 pour les urgences (frais suppl\u00e9mentaires)<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 18pt;\">Posez vos questions sp\u00e9cifiques<\/span><\/li>\n<li><span style=\"font-family: 'trebuchet ms', geneva, sans-serif; font-size: 18pt;\">Signalez un probl\u00e8me en ligne<\/span><\/li>\n<\/ul>\n<p>[vc_column_text]<\/p>\n<table style=\"height: 24px; width: 100%; border-collapse: collapse; display: none;\" border=\"0\">\n<tbody>\n<tr style=\"height: 24px; border: none !important;\">\n<td style=\"width: 16.6667%; height: 24px; border: none !important;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">Services \/ Plans<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">1. Limit\u00e9<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">2. Base<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">3. Classique<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">4. Pro<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">5. Premium<\/span><\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221; mo_padding=&#8221;none&#8221;][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#00afef&#8221;][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221; mo_padding=&#8221;none&#8221;][vc_column][vc_custom_heading text=&#8221;Support plans&#8221; font_container=&#8221;tag:h2|text_align:center|color:%2300afef&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221;][vc_column][vc_column_text]<span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 18pt;\">This is why we offer you our different support plans. Here you have the full list of our plans with their price per month and the access you have for each level.<br \/>\n<\/span><\/p>\n<p><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 18pt;\"><br \/>\nEach support level has access to the services of the previous level. For example, if you have the basic level, the communication covered is by phond, but also by email and by web forms and tickets.<br \/>\n<\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 18pt;\">But, take note that you will not have access to levels higher than yours, if higher level, there is.<br \/>\n<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221; mo_padding=&#8221;none&#8221;][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#00afef&#8221;][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221; mo_id=&#8221;support-pricing-table&#8221;][vc_column][vc_column_text]<\/p>\n<table style=\"border-collapse: collapse; width: 100%; height: 1020px;\">\n<thead>\n<tr style=\"height: 24px; border: none !important;\">\n<th style=\"width: 16.6667%; height: 24px; border: none !important;\"><\/th>\n<th style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">1. Limited<\/span><\/strong><\/span><\/th>\n<th style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">2. Basic<\/span><\/strong><\/span><\/th>\n<th style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">3. Classic<\/span><\/strong><\/span><\/th>\n<th style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">4. Pro<\/span><\/strong><\/span><\/th>\n<th style=\"width: 16.6667%; height: 24px;\"><span style=\"font-size: 18pt;\"><strong><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">5. Premium<\/span><\/strong><\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 16.6667%; height: 24px; text-align: left;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Suggested for client :<br \/>\n<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Tester &amp; Developper<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">For small enterprise production workload<\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">For entreprise production workload<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">For large enterprise production workload<\/span><\/td>\n<td style=\"width: 16.6667%; height: 24px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">For large enterprise missions critical workload<br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 36px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Pricing (Cost et fee) per month<br \/>\n<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">0$<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">100$<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">250$<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">1000$<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">2500$<br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 36px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Initial response time<br \/>\n<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">72h, durant les heures d&#8217;ouverture<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">48h, durant les heures d&#8217;ouverture<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">24h, durant les heures d&#8217;ouverture<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">24h<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">12h<br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 180px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Support channels<br \/>\n<\/span><\/strong><\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\"><br \/>\n<\/span><\/strong>* Always access to the online documentation &amp; general FAQ<\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">* All services use &#8220;Intervention time&#8221;<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Web Form &amp; Tickets<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Email<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Phone<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">\u00a0Web meeting &amp; SMS<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\">\n<p><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Live Training &amp; Live Chat<\/span><\/p>\n<p><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">*Specific Enterprise Documentation &amp; FAQ<\/span><\/td>\n<\/tr>\n<tr style=\"height: 108px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Intervention time<br \/>\n<\/span><\/strong><\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">* Calculated in tranche of 5 mins<br \/>\n<\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">* Product defect are unlimited<br \/>\n<\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">*3 User role change included per month (using the request form)<br \/>\n<\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">Longer task will be managed by &#8220;Development process&#8221;<br \/>\n<\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">To accelerate the process you need a valid &amp; open development hours bank<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">0 * Eligible to Honor System request<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">3 * limited to 1 (5 mins)<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">9 * limited to 3 (15 mins)<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">27 * limited to (30 mins)<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">99+ *unused time could be transfered to next month.<br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 108px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Subject limitation<br \/>\n<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Defect product only<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Product only<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Specific questions &amp; General best practice<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Business context (with reproduction)<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Business process<\/span><\/td>\n<\/tr>\n<tr style=\"height: 72px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 72px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Delay of support<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 72px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">10 open business days<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 72px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">10\u00a0 businness days<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 72px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">7 days<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 72px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">5 days<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 72px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">3 days<br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 180px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Hours of support<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\"><a href=\"https:\/\/phpreaction.com\/en\/contactez-nous\/\">Open business hours<\/a><br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Extended hours start at 8:00 until 18:00 4 (Week days Excluding Friday)<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Extended hours start at 7:00 until 20:00 4 (Week days Excluding Friday)<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">24\/5 (Week days Excluding Friday)<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 180px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">T24\/7 Always on<br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 108px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 108px;\">\n<p><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Urgency support services <\/span><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 12pt; font-family: trebuchet ms, geneva, sans-serif;\">When you need service in the next 24h, hours are considered as an urgency<\/span><\/p>\n<p><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">Costs review : <\/span><\/p>\n<ul>\n<li><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">400$\/h. Minimum : 1h.<\/span><\/li>\n<li><span style=\"font-family: trebuchet ms, geneva, sans-serif;\">Team mobilization : 400$\/h. Minimum : 3h<\/span><\/li>\n<\/ul>\n<\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">No<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Pay per usage<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Pay per usage *Reducing fee 50% on &#8220;Hours of support&#8221;<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Pay per usage *Reducing fee 50% on &#8220;Hours of support&#8221;<\/span><\/td>\n<td style=\"width: 16.6667%; height: 108px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Pay per usage *Reducing fee 50% Alway<\/span><\/td>\n<\/tr>\n<tr style=\"height: 48px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 48px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Down time importance consideration<br \/>\n<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 48px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Minor system<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 48px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Major system<\/span><\/td>\n<td style=\"width: 16.6667%; height: 48px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Severe system<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 48px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Critical system<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 48px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Mission-critical system<br \/>\n<\/span><\/td>\n<\/tr>\n<tr style=\"height: 36px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Languages<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">EN &amp; FR<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">EN &amp; FR<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">EN &amp; FR<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">EN &amp; FR<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 36px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">EN &amp; FR<br \/>\n<\/span><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">* Request your direct contact<\/span><\/td>\n<\/tr>\n<tr style=\"height: 84px;\">\n<td style=\"width: 16.6667%; text-align: left; height: 84px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif;\"><strong><span style=\"font-size: 18pt;\">Relationship \/ Relation<br \/>\n<\/span><\/strong><\/span><\/td>\n<td style=\"width: 16.6667%; height: 84px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Ticket direct link<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 84px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Ticket email notification<br \/>\n<\/span><\/td>\n<td style=\"width: 16.6667%; height: 84px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Priority ticket handling and Escalation evaluation<\/span><\/td>\n<td style=\"width: 16.6667%; height: 84px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Assign Named Customer support team &amp; Incident reporting follow-up<\/span><\/td>\n<td style=\"width: 16.6667%; height: 84px;\"><span style=\"font-family: trebuchet ms, geneva, sans-serif; font-size: 14pt;\">Dedicated Customer project with a direct contact<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221;][vc_column][vc_cta h2=&#8221;Want to get a support plan?&#8221; h2_font_container=&#8221;tag:h2|text_align:center|color:%2300afef&#8221; h2_use_theme_fonts=&#8221;yes&#8221; txt_align=&#8221;center&#8221; color=&#8221;sky&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Subscribe!&#8221; btn_color=&#8221;sky&#8221; btn_align=&#8221;center&#8221; use_custom_fonts_h2=&#8221;true&#8221; h2_link=&#8221;url:https%3A%2F%2Fphpreaction.com%2Fen%2Fpricing%2Fsupport%2Fsupport-plan-subscription%2F|title:Contactez-nous&#8221; btn_link=&#8221;url:https%3A%2F%2Fphpreaction.com%2Fen%2Fpricing%2Fsupport%2Fsupport-plan-subscription%2F|title:Contact%20us&#8221;][\/vc_cta][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221; mo_padding=&#8221;none&#8221;][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#00afef&#8221;][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221;][vc_column][vc_cta h2=&#8221;Questions ?&#8221; h2_font_container=&#8221;tag:h2|text_align:center|color:%2300afef&#8221; h2_use_theme_fonts=&#8221;yes&#8221; txt_align=&#8221;center&#8221; color=&#8221;sky&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Contact us&#8221; btn_color=&#8221;sky&#8221; btn_align=&#8221;center&#8221; use_custom_fonts_h2=&#8221;true&#8221; h2_link=&#8221;url:https%3A%2F%2Fphpreaction.com%2Fcontactez-nous%2F|title:Contactez-nous&#8221; btn_link=&#8221;url:https%3A%2F%2Fphpreaction.com%2Fen%2Fcontactez-nous%2F|title:Contact%20us|&#8221;][\/vc_cta][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221; mo_padding=&#8221;none&#8221;][vc_column][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#00afef&#8221;][\/vc_column][\/vc_row][vc_row mo_row_type=&#8221;in_container&#8221;][vc_column][vc_custom_heading text=&#8221;Do you have any requests ?&#8221; 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