Frequently Asked Questions – FAQs

Questions fréquentes - FAQ

in general

We have better!

The software interface is fully “responsive” (adapted to the size of the screen) and all the features are available.

In other words, you do not need a mobile application to access via mobile or tablet. Just open a browser (Chrome, Firefox, Safari, Explorer, Edge and more) and go to your login link (www.your-company.phpreaction.com).

For the sake of speed, you can create a shortcut type icon on your home screen to access it even more easily.

Frequently Asked Questions – FAQs

Already more than 10 years!

The PHPReaction software suite was developed by PHPCreation, a firm specializing in custom software development.

The demands of our customers were growing. The goal was to have a solid solution that would make it possible to increase productivity in management, to overcome their limits, in order to remain competitive in the market.

We listened to our customers, and so in 2002, we started the ERP suite project according to the sustained requests of our customers for management software, based on their experiences of their realities in business.

In 2008, the first version of the ERP suite was deployed, and since then we have continued to listen to our customers to bring continuous improvement to our products and services.

In 2015, a new version was released. We have not finished innovating and moving forward to satisfy our customers and our future customers.

To date, more than 100 companies are actively using the PHPReaction suite to run their business efficiently.

Among them, several have been active since the beginning of PHPReaction more than 6 years ago.

In addition, we have some who have pushed the limits of the system in order to achieve more performance and aim for automation. We find custom programming services to customize the solution in their organization.

Due to the simplicity of the system, many customers do their implementation without our intervention.

The objective of the custom implementation is to be a guide throughout the implementation of the system. Over the years we have counted more than twenty.

This reduces the risk, related costs and time in system change.

Custom implementations normally include several steps in order to complete the project.

• Consultation to clearly identify the objectives and needs of the company
• Comparisons between the current situation, the future situation and the company’s long-term objectives.
• Planning of business processes and linking them to software
• Initial system configuration to save you time and achieve optimal results
• Assistance with the first attempt to confirm the previous steps (Dry run)
• Plan the changes and the implementation schedule
• Programming to customize or specialize your solution.
• Data migration and conversion
• Documentation of procedures for users.
• Assistance during the final implantation (Go Live)
• User support

That’s an excellent question.

Our systems are designed to be quick and easy to set up.

Allow approximately 1 month per selected software.

Of course, several factors influence the delay.

  • The initial preparation
  • The priority of the company
  • The availability of the people responsible for the project
  • The number of users
  • The complexity of the business
  • Company goals

It is possible to use several PHPCreation related services although they are not mandatory.

• Management consulting
• Consultation for the implementation of a management system
• Consultation for the implementation of PHPReaction
• Implementation of PHPReaction
• PHPReaction system configuration
• PHPReaction customization for tweaks or improvements
• Custom programming for the development of new features and even new software
• API interconnection programming to connect PHPReaction software to other software in the company
• Data migration and conversion
• Continuous improvement to achieve your long-term goals
• General training
• Training for the use of PHPReaction
• Documentation
• Technical assistance
• Software support
• Network support
• 24/7 emergency service

Unfortunately, emotional support is not included in our services.

We offer several support items for our users.

• A content-rich website.
• Newsletters on news and best business practices in management
• An online software training and documentation guild http://support.phpreaction.com/
• Webinar training
• Presentation, explanation and training videos
• Company training service
• Organization of workshops to become familiar with the system
• Business consulting service
• Individual virtual meeting
• Phone support

Just select what suits you best.

Everything is accompanied by technical assistance.

Of course, we try to prevent and monitor problems at all times.

On the other hand, it happens that certain changes escape us.

That’s why we have a continuous improvement and issue notification process. It is located at the bottom of the application page named “Report a problem”.

Select the priority level and briefly describe your situation.

Everything will be sent to us with additional information to enable us to resolve it.

In addition, we offer an emergency service.

We have a 24/7 emergency service.
This is an additional chargeable service.

Here are some clients from various fields who use PHPReaction to run their business.
https://phpreaction.com/en/case-studies-what-phpreaction-can-do-for-your-business/

Artisans d’Azure

Leather craftsmen and distribution

https://artisansdazure.com/
Samuel Gagnon-Tremblay – President & General Manager
514-564-1068 extension #5

 

Homemade Food JLM

Company producing frozen meals (Manufacturer)

https://bouffemaisonjlm.com/
Michèle Girard – Director of Operations
Jean-Louis Choinière – Procurement Director
450-521-2325 #2

 

“Jeunesse le Repère” Bookstore

Specialized bookstore for readers under 18.

http://librairielerepere.com/
Karine Cotnoir – General Manager
450-305-0272 #2

 

J’entreprends la relève

Organization of discovery and entrepreneurial experience from high school

jentreprendslareleve.com/en/
Manon Jacob – General Manager
450-574-8078

 

Nemesis Workshop

Weapon craftsmen specialized in high-end reproduction for the recreational environment including the cinema

  • Order Management / Sales / Checkout
  • Weapon manufacturing catalog and production line (Manufacture)
  • Intensive use of compound/transform “BOM” products
  • Using PHPReaction since 2016

https://ateliers-nemesis.com/
Sebastien Simard – Sales Director
+1-888-885-5364 #6

 

PHPCreation Inc.

Software Development, Consulting and Corporate Training

We use it ourselves!

Already more than 15 years of continuous improvement.

http://PHPCreation.com/

Simon Tremblay – CTO

 

We have several other companies and areas of activity depending on your objectives.

We take security seriously:
• The information on your system is protected by the rights of each user;
• We used several banking industry standards (one of the strictest);
• Your system operates under an SSL (Secure Sockets Layer) certificate that we offer to you free of charge!

In addition, it is possible to control access by employee in order to limit the risks.

We have better!

PHPReaction software is based on the web, in the principle of “Cloud”.

All you have to do is go to your private address (www.your-company.phpreaction.com) and log in with your credentials. Do it from any computer or mobile device with internet access without having to install anything.

Not at all. Your subscription is on a monthly basis.

You can also add or remove users or services whenever you want. Your account will be updated for the following month.

Nothing is perfect, but it’s pretty big: the current limit is 4,294,967,295 users/products/transactions.

If you reach this limit, contact us to look with you at the different existing solutions.

It is an enterprise management system “ERP”.

The most important differences are:

• Management systems are designed to be simple and used by several users;
• This can be used to plan and follow up in real time, unlike accounting software which focuses on past items.

Thanks to several reports, this one is complementary to your accounting software.

Look at our customer documentation: Assistance à la tenue de livres avec PHPReaction

It is an enterprise management system “ERP”.

The most important differences are:

• Management systems are designed to be simple and used by several users;
• This can be used to plan and follow up in real time, unlike accounting software which focuses on past items.

Thanks to several reports, this one is complementary to your accounting software.

Look at our customer documentation: Assistance à la tenue de livres avec PHPReaction

Of course, we have a programming service offered by PHPCreation.

We have an import, API and export solution that allows communication between two or more other systems or software.

With a team of programmers, start on a solid foundation and use the API service for your specific needs.

Do you use our system?

Would you like to improve a tool?

Interested in adding features?

Contact us https://phpreaction.com/en/contact-nous/

About functions

Depending on your procedures, it is possible to calculate and allocate commissions to employees.

#1 Calculate the commissions / bonus

There are several reports that can be used depending on the rules of the bonus.

The most common is the “sales report by line type”.

 

#2 Assign commissions/bonuses to employees

1. In the menu, open the salary software

2. Select the Bonuses tab

3. Select the “Add” option

Yes,

Select the small envelope icon.

A text will be generated according to your configurations.

In PHPReaction, there is no archive.

So if you are looking for past invoices, just move your date filter.

Of course,

We even have an option that allows you to calculate the administrative costs according to the parameters of the company. Simply click on the small scale.

Otherwise, you will be able to register a line manually.

Yes, the product has an active or disabled “Taxable” setting.

Simply edit the product to change it.

Of course, the logo is a configuration of the company.

It is possible to have an “occasional” or “Unknown” customer

On the other hand, it is preferable to register the right client.

 

In addition, you will be able to configure the quick creation of sale and purchase.

So you can create a new sale with just one click!

Each of the invoices have a generated number.

In addition, it is possible to add the customer reference number in the “PO” or “Reference number” section

Of course,

There is no limit.

On the other hand, we suggest that you finalize certain invoices to make it easier for you to find them.

Depending on your procedure and policy, it is possible to change the states / Status.

For example: State: “Pending” is normally the equivalent of suspended

All system pages are printable.

Use browser features.

Otherwise in the upper right corner there is a small printer logo.

No.

Like all transactions related to a sale or purchase, it must be confirmed.

So if your procedure asks you to do it, it must be confirmed.

How To: As usual, simply generate the inventory in the right pane.

Please note, we suggest that you separate these items with the reference so that it is not calculated in your inventory.

Ex: When the next inventory is taken, it should not be entered…

No.

Like all transactions related to a sale or purchase, it must be confirmed.

So if my return is evaluated correct to be returned to inventory, it must be confirmed.

How To: As usual, simply generate the inventory in the right pane.

The use of the product search:

The search for products / article can simply use text.

Space is a search separator.

 

Ex: Clean ml

Will be able to find all words containing ‘Clean’ and ‘ml’

Result: Cleanser C56 23ml and Cleanser C76 55ml

 

Example #2: Clean ml 56

Will add ’56’ to search

Result: Cleanser C56 23ml

Yes, there is a feature specifically for that.

He will be able to create a task for each of your “Producible” products for sale or purchase.

Moreover, it will be able to calculate the estimated time and associate it with the inventory generation.

It is possible to take approvals with the electronic signature directly integrated into our system.

The best of both worlds, accessible directly from your cell phone!

How you entered your first payment, enter a second.

Couldn’t be simpler!

The use of the product search:

The search for products / article can simply use text.

Space is a search separator.

 

Ex: Clean ml

Will be able to find all words containing ‘Clean’ and ‘ml’

Result: Cleanser C56 23ml and Cleanser C76 55ml

 

Example #2: Clean ml 56

Will add ’56’ to search

Result: Cleanser C56 23ml

Of course,

You can write notes and/or add images to a payment.

Of course,

 

It is possible to register a manual line.

Afterwards, you can enter whatever you want.

 

Another method is to standardize your discounts/credits by listing them as a product/service.

In this way, it can be scanned or searched quickly.

In addition, it will be easy to follow up on the number used.

It’s possible.

Depending on your policy and procedure, this will influence your operation.

For example, a refund in the same day will often be the cancellation of the sale.

Just go to the sale and remove the payment.

Thereafter, delete the sale.

 

For example, a partial refund 2 months later.

Make a “credit” type sale (Optional)

Enter the return of the item… So a negative amount

Make a negative payment.

 

In addition, it will also be possible not to return the money and simply apply it to another sale.

This is going to update the type of sale payment

There you will find an item in the form called “Account”.

Just enter the key there.

 

Your Paypal key is the email id.

Eg: info@phpcreation.com

Is it possible to change the status of my invoice?

Basic status: Pending => Sent => Paid

Yes, here is the procedure:

  1. Go to the display of the invoice in question.
  2. Selecting the “Edit” / “Edit” button
  3. Modify the state / Status in the form
  4. Save (at the bottom of the form)

Otherwise, there is a method to simplify with the following / previous.

  1. Go to the display of the invoice in question.
  2. Change state / Status for next step to previous

For example, if the status is “Pending” you can change it to “Sent” in just one click.